Privacy Policy

Last Updated: September 14, 2026

Éloïse Atelier (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose information when you visit or use our website.

Website: https://shark-jewelry.com/
Email: support@shark-jewelry.com

Information We Collect

We may collect information you provide when you:

Visit our website.
Place an order.
Contact our customer service.
Subscribe to our communications.
Complete a form or otherwise interact with our website.

Depending on how you interact with Éloïse Atelier, the information we may collect includes:

Name.
Email address.
Phone number.
Shipping address.
Billing address.
Order and purchase information.
Payment-related information necessary to process your order.
Information you provide when contacting customer service.

Payment information is processed through our payment providers. Éloïse Atelier does not request or store your full credit or debit card number through email.

Automatically Collected Information

When you visit our website, certain information may be collected automatically by our website, Shopify, and other service providers.

This may include information such as:

IP address.
Browser type.
Device type.
Operating system.
Pages visited.
Website interactions.
Approximate location based on your IP address.
Information about how you interact with our website.

This information may be used for website functionality, security, analytics, and improving our services.

How We Use Your Information

We may use the information we collect to:

Process and fulfill orders.
Process payments.
Provide shipping and order tracking.
Communicate with you about your orders.
Provide customer service and support.
Respond to questions and requests.
Improve our website, products, and services.
Maintain website security and prevent fraud.
Understand how customers use our website.
Send marketing communications when permitted and where applicable.
Comply with applicable legal obligations.

Payment Information

Payments made through our website are processed using Shopify Payments and other payment methods made available through our checkout.

Payment providers may collect and process payment information according to their own privacy policies and terms.

Éloïse Atelier does not ask customers to send full payment card numbers, CVV codes, passwords, or other sensitive payment information by email.

How We Share Your Information

We may share information with trusted third-party service providers when necessary to operate our business and provide our services.

These may include providers involved in:

Payment processing.
Order fulfillment.
Shipping and delivery.
Order tracking.
Website hosting and operation.
Customer service.
Fraud prevention and security.
Analytics.
Marketing and advertising.

These service providers may only receive information necessary to perform the services they provide to Éloïse Atelier.

We may also disclose information when required by law, legal process, or a valid request from a government authority, or when reasonably necessary to protect our rights, customers, website, or business.

Marketing Communications

If you choose to subscribe to marketing communications from Éloïse Atelier, we may use your email address to send information about products, promotions, offers, or other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

Transactional emails related to your orders, such as order confirmations, shipping updates, and other necessary service communications, may still be sent when required to fulfill your order or provide customer service.

Cookies and Similar Technologies

Éloïse Atelier uses cookies and similar technologies to help operate and improve our website.

Cookies may be used to:

Keep the website functioning properly.
Remember certain preferences.
Understand how visitors use our website.
Analyze website performance.
Improve the customer experience.
Support advertising and marketing activities where applicable.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of our website.

Third-Party Websites and Services

Our website may contain links to third-party websites, services, or platforms.

If you follow a link to a third-party website, that website's own privacy policy and terms will apply. Éloïse Atelier is not responsible for the privacy practices, content, or policies of third-party websites that we do not operate.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, fulfill orders, provide customer support, comply with applicable legal obligations, resolve disputes, and enforce our agreements.

When personal information is no longer required and there is no legal reason to retain it, we may delete or anonymize it where reasonably practicable.

Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

International Data Transfers

Because Éloïse Atelier operates an international e-commerce business, personal information may be processed or stored in countries other than the country where you live.

Where required by applicable law, we will take appropriate measures regarding the transfer and processing of personal information.

Your Privacy Rights

Depending on where you live and applicable law, you may have rights regarding your personal information, including the right to:

Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your personal information where applicable.
Request information about how your personal information is used.
Change your communication preferences.
Withdraw consent where processing is based on consent.

To make a privacy-related request, contact us using the information provided below.

We may need to verify your identity before processing certain requests.

Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, practices, or applicable requirements.

When we make changes, we will update the “Last Updated” date at the top of this policy. Your continued use of our website after an updated Privacy Policy is posted means that you acknowledge the updated policy.