Return and Refund Policy

Scope and Intent

This Return and Refund Policy applies to all purchases made through the Éloïse Atelier website.

Contact Information

For questions about returns and refunds, please contact our customer service:

Email: support@shark-jewelry.com

Return Window

Customers worldwide may request a return within 14 days of receiving the product.

To be eligible for a return, the product must be unused and in its original packaging.

How to Request a Return

Return Request: Contact our customer service at support@shark-jewelry.com and provide your order number and the reason for the return.
Return Instructions: After reviewing your request, we will provide the necessary instructions for returning the product.
Return Shipment: Carefully package the product and send it according to the instructions provided by our customer service team.

Return Conditions

To be eligible for a return, the product must:

Be unused.
Be in its original packaging.
Be returned within 14 days of receiving the product.

Return Shipping Costs

The customer is responsible for the cost of return shipping.

Refunds

Once the returned product has been received and inspected, Éloïse Atelier will process the refund.

Approved returns are eligible for a full refund to the original payment method used for the purchase.

The refunded amount should appear within up to 3 days after the refund has been processed.

Defective, Damaged, or Incorrect Products

If you receive a defective, damaged, or incorrect product, please contact our customer service as soon as possible and provide your order number and relevant details or photos.

We will review the situation and provide the appropriate instructions for resolving the issue.

Product Not Received

If your order does not arrive, please contact our customer service so we can investigate the shipment with the carrier.

If the package is confirmed as lost, Éloïse Atelier will provide an appropriate resolution, which may include a refund or replacement.

Order Cancellation

Orders can be cancelled only before they are shipped.

Once an order has been shipped, it cannot be cancelled. In this case, you must wait until the order arrives and then follow the return procedure if you wish to return it.