Terms of Service

Website: https://shark-jewelry.com/
Company: Éloïse Atelier
Customer Service Email: support@shark-jewelry.com
Customer Service Hours: Monday to Friday, 9:00 AM–5:00 PM

1. General Terms

Welcome to Éloïse Atelier. By accessing our website, browsing our products, or placing an order, you agree to be bound by these Terms and Conditions.

These Terms and Conditions apply to all visitors, customers, and users of the Éloïse Atelier website.

If you do not agree with these terms, please do not use our website or place an order.

Éloïse Atelier reserves the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate and up to date.

However, product colors and appearance may vary depending on your device, screen settings, lighting, or other factors.

Éloïse Atelier reserves the right to correct errors, update product information, change prices, or modify product availability at any time without prior notice.

3. Prices and Currency

Our product prices are displayed in USD (United States Dollars).

Depending on your location, the currency displayed during checkout may be converted according to the available local currency settings.

Currency conversion rates and any fees charged by your bank, card issuer, or financial institution are outside of Éloïse Atelier's control.

4. Orders

When you place an order with Éloïse Atelier, you agree to provide accurate and complete information necessary to process and deliver your order.

After your payment has been successfully processed and your order has been accepted, you will receive an order confirmation by email.

Éloïse Atelier reserves the right to refuse, cancel, or limit an order when necessary, including in cases of suspected fraudulent activity, payment issues, inaccurate information, or other circumstances that may affect the proper processing of the order.

If we cancel an order after payment has been made, any applicable refund will be issued using the original payment method.

5. Payment

Payments are processed securely through Shopify Payments.

Available payment methods may vary depending on your location and the options displayed at checkout.

All payments are subject to authorization by the applicable payment provider, card issuer, or financial institution.

If a payment is declined or cannot be authorized, the order may not be completed.

6. Shipping

Éloïse Atelier accepts orders from customers worldwide, subject to shipping availability.

Shipping times, processing times, and other shipping information are described in our Shipping Policy.

Customers are responsible for providing accurate shipping information when placing an order.

Once an order has been shipped, changes to the shipping address may not be possible.

7. Order Changes and Cancellations

Orders may only be canceled before they have been shipped.

Customers may request a change to their shipping address before the shipping label has been printed.

Once an order has been shipped, it cannot be canceled. The customer must wait until the order has been delivered before requesting a return or other resolution, where applicable under our Return and Refund Policy.

8. Returns and Refunds

Customers may request a return or refund within 14 days of receiving their order.

To qualify for a return:

The product must be unused and in its original condition.
The product must be returned in its original packaging.
The customer is responsible for the return shipping cost.

Eligible returns are subject to our Return and Refund Policy.

Approved refunds are issued for the full eligible purchase amount. Once Éloïse Atelier processes the refund, the refunded amount should appear within up to 3 days, depending on the payment provider or financial institution.

9. Warranty

Éloïse Atelier provides a 30-day warranty for eligible products.

Warranty requests must be submitted within 30 days of receiving the order.

For information about warranty coverage and how to submit a warranty request, please contact our customer service team.

10. Website Use

You agree to use the Éloïse Atelier website only for lawful purposes.

You may not:

Use the website for fraudulent or unlawful activities.
Attempt to gain unauthorized access to our website, systems, or accounts.
Interfere with the operation or security of the website.
Copy, reproduce, distribute, or commercially exploit our website content without authorization.
Use our website in a way that may damage, disable, overburden, or impair its operation.

11. Intellectual Property

All content available on the Éloïse Atelier website, including but not limited to logos, brand names, product images, photographs, graphics, text, designs, and other materials, is owned by or licensed to Éloïse Atelier unless otherwise stated.

You may not reproduce, modify, distribute, publish, or commercially use our content without prior written permission.

12. Third-Party Services and Links

Our website may contain links, applications, or services provided by third parties.

Third-party services are governed by their own terms and policies. Éloïse Atelier is not responsible for the content, policies, availability, or practices of third-party websites or services.

13. Website Availability

We make reasonable efforts to keep the Éloïse Atelier website available and functioning properly.

However, we do not guarantee that the website will always be available, uninterrupted, or free from errors.

We may temporarily suspend or modify the website for maintenance, updates, security reasons, or other operational purposes.

14. Limitation of Liability

To the extent permitted by applicable law, Éloïse Atelier shall not be liable for indirect, incidental, special, or consequential losses arising from the use of, or inability to use, our website or services.

Nothing in these Terms and Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

15. Privacy and Cookies

Your use of our website may involve the collection and processing of personal information and the use of cookies or similar technologies.

For information about how we collect, use, and protect personal information, please review our Privacy Policy.

16. Changes to These Terms

Éloïse Atelier may update these Terms and Conditions from time to time.

When changes are made, the updated version will be posted on this page. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms and Conditions, to the extent permitted by applicable law.