Shipping Policy

Website: https://shark-jewelry.com/
Company: Éloïse Atelier
Customer Service Email: support@shark-jewelry.com

Our goal is to provide a clear, reliable, and transparent shipping experience for every Éloïse Atelier customer. Please review the information below regarding order processing, delivery times, tracking, and shipping-related issues.

SHIPPING RANGE

Worldwide Shipping

Éloïse Atelier ships orders worldwide, subject to shipping availability for the destination provided at checkout.

SHIPPING COSTS

Free Shipping

We offer free shipping on all orders worldwide.

The applicable order total and any available charges will be displayed at checkout before you complete your purchase.

ORDER PROCESSING TIME

Processing Time

Orders are processed within 1–12 business days, Monday through Friday.

Order Cutoff Time

Orders placed after 10:00 PM Central Time (Chicago) may be processed on the next business day.

Weekend Orders

Orders placed on weekends or holidays will be processed on the next business day.

TRANSIT TIME

Estimated Delivery Time

The estimated shipping transit time is 5–14 business days after the order has been processed and shipped.

Shipments are generally dispatched Monday through Friday.

Total Estimated Delivery Time

Including order processing and transit, the estimated total delivery time is approximately 6–19 business days.

Please note that these are estimates and not guaranteed delivery dates.

Logistics Delays

In some circumstances, delivery may take up to an additional 10 business days due to unexpected logistical issues, transportation delays, customs procedures, weather conditions, carrier disruptions, or other circumstances outside of Éloïse Atelier's control.

In such cases, the total delivery time may extend to approximately 29 business days.

We appreciate your patience while our shipping partners work to deliver your order.

SHIPPING CARRIERS

Éloïse Atelier ships orders using reliable international carriers, including DHL and FedEx, depending on the destination and shipping availability.

Carrier availability may vary depending on the customer's location.

INSURED SHIPMENTS

Shipments are insured where applicable through our shipping and delivery arrangements.

If your order is lost or damaged during transit, please contact our customer service team as soon as possible so we can assist you with the appropriate resolution.

PACKAGING

We take care to package orders appropriately to help protect products during transportation.

We also aim to use packaging materials responsibly where possible.

ORDER TRACKING

After your order has been shipped, you will receive an email containing your tracking information, including the applicable shipping carrier and tracking number.

You can track your order through our website using the available tracking system.

Depending on the tracking system, you may be able to track your order using:

Your tracking number; or
Your email address or phone number together with your order number.

Tracking information may take some time to become available after your order has been shipped.

MISSING OR DAMAGED ITEMS

If an item is missing from your package or your order arrives damaged, please contact us as soon as possible after receiving your order.

Please provide your order number and, when applicable, photographs or other relevant information that may help us investigate the issue.

Our customer service team will review the situation and work with you toward an appropriate resolution.

DELIVERY ISSUES

Éloïse Atelier is not responsible for delays caused by circumstances outside of our reasonable control, including but not limited to:

Weather conditions;
Transportation disruptions;
Carrier delays;
Customs processing;
Logistics disruptions;
Incorrect or incomplete shipping information provided by the customer; or
Other unforeseen circumstances affecting delivery.

If your order is delayed, please allow additional time for the carrier to complete delivery before contacting our support team.

RETURNS AND REFUNDS

Customers may request a return within 14 days of receiving their order.

To be eligible for a return:

The item must be unused.
The item must be in its original condition.
The item must be returned in its original packaging.

The customer is responsible for the return shipping cost.

Once an eligible return has been received and processed, the customer will receive a full refund to the original payment method.

The refunded amount should appear within up to 3 days, depending on the payment provider or financial institution.

For complete information, please refer to our Return and Refund Policy.

CANCELLATIONS AND ADDRESS CHANGES

Orders can only be canceled before they are shipped.

Customers may request a shipping address change before the shipping label has been printed.

Once an order has been shipped, the shipping address can no longer be changed through our standard order process.

If an order has already been shipped and you need assistance, you must wait until the order has been delivered before requesting a return or other applicable resolution.